sybas99 Privacy Policy

1. Who We Are

sybas99 (hereinafter referred to as "we", "us", or "our") operates the online gaming and sports betting platform accessible at https://sybas99.lat. We are committed to protecting the privacy and personal data of all users who register, access, or interact with our platform, whether from Kuala Lumpur, Penang, Johor Bahru, Ipoh, Petaling Jaya, or anywhere else in Malaysia.

This Privacy Policy governs the collection, use, disclosure, and safeguarding of personal data in connection with your use of the sybas99 platform, including our website, mobile-optimised interface, and any related services.

By accessing sybas99 and registering an account, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform.

2. Scope of This Policy

This Privacy Policy applies to:

• All registered users of the sybas99 platform;
• Visitors who browse the sybas99 website without registering;
• Any person who contacts sybas99 via live chat, email, or any other support channel.

This Policy does not apply to third-party websites or services that may be referenced for informational context. sybas99 is not responsible for the privacy practices of any external entity.

3. Data We Collect

We collect personal data that you provide directly to us and data that is generated automatically through your use of the platform. The categories of data we collect include:

3.1 Registration and Identity Data

• Full name, date of birth, nationality, and gender;
• Government-issued identification number (MyKad or passport number for verification);
• Email address, mobile phone number, and residential address;
• Username and encrypted password.

3.2 Financial Data

• Bank account details (Maybank, CIMB, Public Bank, or other Malaysian financial institutions);
• E-wallet identifiers (Touch n Go eWallet, Boost, GrabPay);
• Transaction history, deposit records, withdrawal requests, and bet history;
• Cryptocurrency wallet addresses where applicable (e.g. USDT TRC20).

3.3 Technical and Usage Data

• IP address, device type, operating system, and browser type;
• Session duration, pages visited, features used, and click-path data;
• Cookies and similar tracking technologies (see Section 6);
• Geolocation data at the country or city level (not precise GPS tracking).

3.4 Communications Data

• Records of live chat conversations with our support team;
• Emails and messages sent to sybas99 customer support;
• Feedback, survey responses, and complaint records.

3.5 Responsible Gaming Data

• Self-exclusion requests, deposit limit settings, and cooling-off period elections;
• Any information you voluntarily provide when using our responsible gaming tools.

4. How We Use Your Data

sybas99 uses the personal data we collect for the following purposes:

• Account Management: To create, verify, and maintain your sybas99 account, including identity verification (KYC) as required under applicable regulations;
• Service Delivery: To process deposits and withdrawals, settle bets, manage casino game sessions, and deliver the full suite of platform features including sportsbook, slots, and live casino;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities;
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any other legal obligations applicable in Malaysia;
• Customer Support: To respond to your enquiries, resolve disputes, and deliver support in English, Bahasa Melayu, and Mandarin Chinese where required;
• Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and enhance the overall performance and features of the sybas99 platform;
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, enforce self-exclusion elections, and communicate responsible gaming resources;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in and subject to your right to withdraw consent at any time.

We do not use automated decision-making processes that produce legal or similarly significant effects on you without human review.

5. Legal Basis for Processing

sybas99 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and sybas99 — i.e., to provide our gaming and betting services as set out in our Terms & Conditions;
• Legal Obligation: Processing is required for compliance with AML, KYC, and other applicable Malaysian legal frameworks;
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and service improvement — provided these interests do not override your fundamental rights;
• Consent: For optional activities such as marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time by contacting our support team.

6. Cookies & Tracking Technologies

sybas99 uses cookies and similar technologies to operate the platform effectively and improve your experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Strictly Necessary Cookies: Required for the platform to function — these include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing core functionality;
• Functional Cookies: Remember your preferences such as language settings, display options, and last-visited sections so your experience is consistent across visits;
• Analytics Cookies: Collect anonymous, aggregated data about how users interact with our platform, helping us identify areas for improvement. No personally identifiable information is stored in these cookies;
• Session Cookies: Temporary cookies deleted automatically when you close your browser, used to maintain your login state during an active session.

sybas99 does not use third-party advertising cookies or cross-site tracking technologies. You can manage or delete cookies through your browser settings at any time, though doing so may affect certain platform features.

7. Data Sharing & Disclosure

sybas99 does not sell or commercially trade your personal data. We may share your information only in the following limited circumstances:

• Service Providers: We engage trusted third-party providers for payment processing (including Malaysian FPX gateway operators), identity verification, fraud detection, and cloud infrastructure. These parties are contractually bound to process your data only on our instructions and maintain appropriate security standards;
• Regulatory & Law Enforcement Authorities: We may disclose personal data to government agencies, regulators, or law enforcement in Malaysia where we are legally compelled to do so — for example, in response to a court order, AML reporting obligation, or lawful investigation;
• Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and your rights remain fully intact;
• With Your Consent: Where you have explicitly authorised us to share your data with a specific party for a specific purpose, we will do so only to the extent of that consent.

All third parties with whom we share data are required to maintain confidentiality and implement appropriate technical and organisational security measures consistent with this Privacy Policy.

8. International Data Transfers

sybas99 primarily stores and processes data on servers located in the Asia-Pacific region. Where it becomes necessary to transfer personal data outside of Malaysia — for example, to a cloud infrastructure provider or technology partner — we will ensure that adequate safeguards are in place in accordance with applicable data protection standards.

Such safeguards may include contractual clauses that obligate the receiving party to protect your personal data to an equivalent standard as required in Malaysia. By using sybas99, you acknowledge that your personal data may be transferred and processed in jurisdictions outside Malaysia where data protection laws may differ from those in your home country.

9. Data Retention

We retain your personal data for as long as your account remains active and as required to fulfil the purposes outlined in this Privacy Policy, including any applicable legal, regulatory, or audit obligations.

• Active Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure to satisfy AML and KYC regulatory requirements in Malaysia;
• Transaction Records: Retained for a minimum of seven (7) years in compliance with financial record-keeping obligations;
• Support Communications: Retained for three (3) years from the date of the last interaction to enable dispute resolution and quality assurance;
• Analytics Data: Anonymised and aggregated data may be retained indefinitely as it no longer constitutes personal data once de-identified.

Upon expiry of the applicable retention period, personal data is securely deleted, destroyed, or anonymised so that it can no longer be attributed to any individual.

10. Your Rights

As a user of sybas99, you are entitled to exercise the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved;
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format;
• Right to Object: You may object to processing based on our legitimate interests, particularly in relation to direct marketing;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our data protection team by email at support@sybas99.lat. We will respond to all verified requests within thirty (30) calendar days. We may need to verify your identity before processing your request.

11. Children & Age Verification

sybas99 is an online gaming and sports betting platform intended exclusively for adults. You must be at least 21 years of age to register an account and use our services, in accordance with Malaysian regulations governing gambling activities.

We do not knowingly collect personal data from individuals under the age of 21. All new accounts are subject to an age verification process as part of our KYC procedures. If we discover that a user has provided false age information during registration, the account will be immediately suspended, all funds frozen pending investigation, and the matter reported to the relevant authorities where required by law.

If you believe a person under the age of 21 has registered on sybas99, please notify us immediately at support@sybas99.lat so we can take prompt action.

12. Security Measures

sybas99 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• AES-256 encryption for sensitive data stored at rest;
• Multi-factor authentication (MFA) options for account access;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Intrusion detection systems and real-time monitoring of our network infrastructure;
• Staff training on data protection obligations and secure data handling procedures.

While we take all reasonable precautions to safeguard your data, no system is entirely immune to risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, sybas99 will notify affected users and relevant authorities promptly in accordance with applicable obligations.

You are also responsible for maintaining the confidentiality of your account credentials. Do not share your sybas99 username or password with anyone, and contact our support team immediately if you suspect unauthorised access to your account.

13. Changes to This Policy

sybas99 reserves the right to update or amend this Privacy Policy at any time. Any changes will take effect from the date the revised Policy is published on this page. The "Last Updated" date at the top of this document will be revised accordingly.

Where changes are material — meaning they significantly affect how we process your personal data or your rights — we will notify you via email or a prominent notice on the sybas99 platform prior to the changes taking effect. Continued use of sybas99 after notification of changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how sybas99 handles your personal data, please reach out to our team through any of the following channels:

• Email: support@sybas99.lat
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on any page of the sybas99 platform;
• Support Hours: 24 hours a day, 365 days a year — our Malaysian support team is always on hand.

We are committed to resolving all privacy-related enquiries fairly and promptly. If you feel your concern has not been adequately addressed, you retain the right to lodge a complaint with the relevant data protection authority in Malaysia.

For general platform information, you may also visit our FAQ page or review our Terms & Conditions and Responsible Gaming policy.